Shipping Policy

Shipping

・Products will be shipped from our Shiga Head Office or our Osaka FD Division.

・We will ship the product using a shipping company with a tracking number. (There may be some exceptions.)

・Please note that it may take some time for pre-ordered items and pre-ordered items to be delivered.

postage

Free shipping for purchases of 30,000 yen or more (tax included). Shipping fees are charged according to the delivery area (800 yen nationwide).

We will ship your order within 3 days (business days).

-Delivery is only available within Japan.

 

Notes on delivery

1. We will be closed for product shipments during the Obon and New Year holidays. (We will notify you in advance on our website and social media.)
2. Delivery delays may occur around Golden Week and during the Christmas season. We recommend that you purchase products with plenty of time to spare.
2. Delivery may be delayed if there is a large number of orders for popular items or if the item is temporarily out of stock.
3. You can freely specify the delivery address, such as your home or workplace.
*You can specify the billing address for gifts, etc. In that case, please specify the address that matches the card or payment method.
*You can only specify one delivery address per order, so if you wish to have your items delivered to multiple addresses, please place separate orders for each address.
4. In principle, general products will be delivered to the front door of the designated delivery address (please note that we may not be able to deliver to the front door in some areas).
5. Some products may be delivered to your mailbox.
6. If the address is unknown or you are absent for a long time when the product is delivered, the product will be returned to the head office, depending on the storage time of the delivery company. Therefore, it may take some time to deliver it again. Please confirm your address or specify the delivery date in the remarks column in advance.